Thank you for choosing to stay with us at 11 Rooms.
By confirming your reservation and completing the check-in process, you agree to abide by all our hotel policies and procedures and accept all responsibility for the reservation.
All guests must be 21 years of age or older. Children are not permitted.
A valid government issued photo ID must be provided electronically before check in for age verification.
The maximum occupancy is 2 people per room.
CHECK-IN / CHECK-OUT
Check-in is any time after 4 PM. Guests must upload a valid piece of government issued photo ID for age verification in advance of the check-in time.
Check-out is at 11 AM. If you require a later check-out, please contact us, and we will do our best to accommodate. A fee may apply for check-outs later than 12:00.
Once your reservation is confirmed, we pass along any fees charged by third parties, such as Airbnb, Expedia, etc. for date or other changes. These fees may be up to 8%, depending on what platform you used to make your booking.
Pets are not permitted. A cleaning fee of $200 applies in the event that pets are found on the premises. If you are traveling with a service animal, please contact us in advance for room recommendations.
There is no smoking anywhere inside the hotel. Smoking is permitted outside in the designated areas.
Our insurance policy prohibits the smoking of legal cannabis anywhere on the premises.
Parties and outside guests after 8 p.m. are not permitted in the hotel without prior written approval of the hotel.
In the event of a disturbance one warning will be given to reduce noise. If the disturbance persists, the guest will forfeit all fees and must leave the hotel immediately.
PAYMENTS & SECURITY DEPOSIT:
Rooms are paid for in full at the time they are reserved.
A refundable security deposit will be pre-authorized on your credit card on check-in and refunded within 5 days of your stay.
If we determine that damages have taken place as a result of your stay – including loss or damage of TV and HVAC remotes, blow dryers, kettles, etc. – we reserve the right to deduct the appropriate amount from the Security Deposit/Pre-Authorization.
You acknowledge and agree that the Security Deposit amount will not limit the right of the Hotel to exercise or pursue any remedy available in law or in equity for breach of this agreement, including, but not limited to, damages on appliances or finishes, furniture, or any other costs or losses resulting from your negligence.
128 St. Paul St. Collingwood ON L9Y3P2.
Telephone/Text: (705) 408-2911